Privacy Policy

Your privacy is important to us. This Privacy Policy explains how The Strand Room collects, uses, stores and protects your personal information when you visit our website, create an account, purchase our products or interact with our services.

Please review this Privacy Policy to understand how your personal information is handled.

Effective date: August 30, 2026

Information We Collect

We may collect personal information that you voluntarily provide, including your name, email address, billing information and any information submitted through contact forms, account registration or customer support enquiries.

We may also collect certain technical information automatically, including your IP address, browser type, device information, pages visited and interactions with our website.

How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Provide access to courses, certifications and digital products
  • Create and manage your customer account
  • Respond to enquiries and provide customer support
  • Improve our website, products and services
  • Communicate important updates relating to your purchases
  • Comply with legal and regulatory obligations

We only collect and use personal information where there is a legitimate business or legal purpose for doing so.

Sharing Your Information

We may share your information with trusted service providers where necessary to operate our business, including:

  • Shopify (website and ecommerce platform)
  • Payment processors
  • Email and communication providers
  • Analytics providers
  • Professional advisors where required by law

These providers only receive the information necessary to perform their services on our behalf.

International Data Transfers

As a Canadian business serving customers internationally, your personal information may be processed or stored in countries outside your country of residence. Where this occurs, we take reasonable steps to ensure your information remains protected through appropriate contractual, technical and organisational safeguards.

Cookies & Similar Technologies

Our website uses cookies and similar technologies to improve website functionality, analyse visitor behaviour and enhance your browsing experience.

Cookies may be used to:

  • Remember your preferences
  • Maintain your shopping cart
  • Improve website performance
  • Measure marketing effectiveness
  • Support website security

You can manage or disable cookies through your browser settings, although doing so may affect certain website features.

Data retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Fulfil legal and accounting obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymised where reasonably practicable.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information where permitted by law
  • Withdraw consent where processing is based on consent
  • Request information about how your data is used

Requests will be handled in accordance with applicable privacy legislation.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of websites operated by third parties and encourage you to review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements or services. The updated version will be published on this page with the revised effective date.

Privacy Questions?

For questions about this Privacy Policy or requests concerning your personal information, contact us at contact@thestrandroom.com.

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